Roughly 22,000 Americans who are appealing mistakes in their health plan applications are now facing a roadblock.
Washington Post: “the part of the computer system that would allow [Centers for Medicare and Medicaid Services] workers to read and handle appeals has not been built.”
“But at the moment, ‘there is no indication that infrastructure . . . necessary for conducting informal reviews and fair hearings has even been created, let alone become operational,’ attorneys at the National Health Law Program said.”
“Three knowledgeable individuals, speaking on the condition of anonymity about internal discussions, said it is unclear when the appeals process will become available. So far, it is not among the top priorities for completing parts of the federal insurance exchange’s computer system that still do not work.”
“In the meantime, CMS is telling consumers with complaints about mistakes to return to the Web site and start over.”